How Are We Doing?

Our staff here at Bay Ridge VW works very hard to provide superior customer service. However, we are aware that are always ways that we can do a better job and continue to improve. Therefore, we would love to hear about how your experience was with us. Be sure to leave your thoughts about the experience that you had with our staff, our service, or anything else that you would like to share.

 

Customer Lobby
5 Reviews
5 out of 5 stars
Showing 4-star reviews / Show all reviews
Sort by: Latest review first / Highest rating first
ksehmbi 25 Aug 2015
I went with truecar.com price and no hassle, Customer service is not the best but Finance guy David Gokhshtein is the best, he will work wit you till get the numbers right. I would recommend that you go him and he understand every situations.
4 rate
DealerRater
MrsChallenger 30 Jul 2015
I had an issue with some paperwork and they were very professional and steadfast at handling the matter. The bay ridge team made my buyers experience a pleasant one.
4 rate
DealerRater
Allan.Maureen 01 Jan 2013
We would have rated customer service higher except it took us 3 hours (with an appointment) to pay for and pick up our car. Seems you could use more support personnel.
4 rate
DealerRater
Riga1949 04 Sep 2012
Diana Hedin is very knowledgeable in the product line and trims options, has great communication skills. I didn't feel sales pressure from her at all, she was acting more of a guide to me and my wife in explaining differences in trims selections that finally led us to chose the car we purchased. ...David Gokhshtein took care of the business papers in less than 10 minutes. Keep up the good work! Show more
4 rate
DealerRater
kjshana 30 Jul 2012
We had a great experience buying our first car with Andrew, we did our research ahead of time and new what car we wanted and had a number in mind. Andrew is very friendly, extremely accessible and knowledgable. He made the experience quick and easy and that's what we were looking for. Highly recomme...nd getting your first or any car from him. Great guy! Show more
4 rate
DealerRater
Questions?
Please speak with our trade advisor for more information.